‏666.00 ‏₪

Blackwell's Five-Minute Veterinary Practice Manage ment Consult

‏666.00 ‏₪

ISBN13

9781119442547

יצא לאור ב

Hoboken

מהדורה

3rd Edition

זמן אספקה

21 ימי עסקים - לא במלאי בארץ

עמודים / Pages

888

פורמט

Hardback

תאריך יציאה לאור

9 בדצמ׳ 2019

שם סדרה

Blackwell's Five-Minute Veterinary Consult

לדלג לסוף של גלריית תמונות

לדלג להתחלה של גלריית תמונות

פרטים

Provides a quick veterinary reference to all things practice management related, with fast access to pertinent details on human resources, financial management, communications, facilities, and more Blackwell's Five-Minute Veterinary Practice Management Consult, Third Edition provides quick access to practical information for managing a veterinary practice. It offers 320 easily referenced topics that present essential details for all things practice management-from managing clients and finances to information technology, legal issues, and planning. This fully updated Third Edition adds 26 new topics, with a further 78 topics significantly updated or expanded. It gives readers a look at the current state of the veterinary field, and teaches how to work in teams, communicate with staff and clients, manage money, market a practice, and more. It also provides professional insight into handling human resources in a veterinary practice, conducting staff performance evaluations, facility design and construction, and managing debt, among other topics. KEY FEATURES: Presents essential information on veterinary practice management in an easy-to-use format Offers a practical support tool for the business aspects of veterinary medicine Includes 26 brand-new topics and 78 significantly updated topics Provides models of veterinary practice, challenges to the profession, trends in companion practices, and more Features contributions from experts in veterinary practice, human resources, law, marketing, and more Supplies sample forms and other resources digitally on a companion website Blackwell's Five-Minute Veterinary Practice Management Consult offers a trusted, user-friendly resource for all aspects of business management, carefully tailored for the veterinary practice. It is a vital resource for any veterinarian or staff member involved in practice management.

מידע נוסף

מידע נוסף
מהדורה	3rd Edition
עמודים / Pages	888
פורמט	Hardback
ISBN10	1119442540
יצא לאור ב	Hoboken
תאריך יציאה לאור	9 בדצמ׳ 2019
תוכן עניינים	Editor-in-Chief and Consulting Editors Contributors Preface About the Companion Website Section 1 - Marketplace 1.1 Models of Veterinary Practice 1.2 Challenges to the Profession 1.3 Trends in Companion Animal Veterinary Practices 1.4 Veterinary Trade Areas 1.5 Today's Pet Owner 1.6 Today's Veterinarian 1.7 Today's Veterinary Students 1.8 Internships and Residencies 1.9 Today's Veterinary Paraprofessionals 1.10 Veterinary Staff 1.11 Functioning as a Healthcare Team 1.12 The Differing Perspectives of Practice Teammates 1.13 Generational Differences 1.14 Gender Issues 1.15 Personality Profiling 1.16 Value Disciplines 1.17 Practice Management Support Professionals 1.18 Stakeholders and Strategic Partners 1.19 Importance of the Human-Animal Bond 1.20 Mergers and Acquisitions 1.21 Corporate Veterinary Practices 1.22 Not-for-Profit Veterinary Hospitals 1.23 Housecall and Mobile Practices 1.24 Hospice and Palliative Care 1.25 Specialty and Emergency Centers 1.26 Equine Practice Management 1.27 Food Animal Practice Management 1.28 Mixed Animal Practice Management Section 2 - Administrative Management 2.1 Workplace Management 2.2 Organizational Charts 2.3 Managing People 2.4 Working in Teams 2.5 Motivating the Healthcare Team 2.6 Accountability 2.7 Change Management 2.8 Compassion Fatigue and Burnout 2.9 Moral distress and ethics exhaustion 2.10 Compromise fatigue 2.11 Making Meetings work 2.12 Leadership 2.13 Leadership fatigue 2.14 Implementation: Getting it done 2.15 Emotional Intelligence 2.16 Finding the right fit 2.17 Negotiating 101 2.18 When to hire an office manager/administrator 2.19 Staff performance planning (proactive goal setting) 2.20 Staffing Budgets 2.21 Operations Manuals 2.22 Procedure Manuals 2.23 Enhancing Doctor Productivity 2.24 Enhancing Team Productivity 2.25 Appropriate handling of medical errors 2.26 Changing organizational culture 2.27 Practice Insurance Needs 2.28 Employee Benefit Programs 2.29 Not-for-profit foundations Section 3 - Human Resources 3.1 Compensation 3.2 Benefits 3.3 Wage and Benefit summaries: the whole package 3.4 Employee Bonus Criteria Design 3.5 Employee-related costs 3.6 Continuing education benefits 3.7 Effective Staff Recruitment 3.8 Screening potential hires 3.9 Staff Orientation (Onboarding and Integration) 3.10 Staff Training 3.11 Structured on-the-job training 3.12 It's Not Your Job...It's your responsibility 3.13 Leveraging Staff 3.14 Staff development 3.15 Engaging Staff 3.16 Effective coaching for the exam room 3.17 Mentoring 3.18 Staff scheduling options 3.19 Staff performance evaluations 3.20 Staff Turnover and Retention 3.21 Employee Manuals 3.22 Measuring your HR performance 3.23 Office Politics 3.24 Conflict Resolution 3.25 Dealing with difficult employees 3.26 Effective disciplinary protocols 3.27 Personnel Records 3.28 Terminating Staff Section 4 - Client Relationship Management 4.1 The Basics of Client Service 4.2 Client Service Strategies 4.3 Exceptional client service 4.4 What clients expect from their veterinarian 4.5 Meeting the needs of pet parents 4.6 Client perception and learning 4.7 The Client's Buying Journey 4.8 Pet-Specific Care (Personalized Medicine) 4.9 Lifelong Excellence in Health Care 4.10 Personalized Pet Profiles 4.11 Compliance and Adherence 4.12 Creating a client-centered hospital 4.13 Creating a feline-friendly focus and facility 4.14 Developing a fear-free hospital 4.15 Client appointment scheduling 4.16 Client Reminder Systems 4.17 Maintaining regular client contact 4.18 Telephone Service Management 4.19 Measuring Client Satisfaction 4.20 Client Rewards Programs 4.21 Client Retention 4.22 High touch and high tech customer service 4.23 The extended hospital team - making referrals work 4.24 Telehealth Section 5 - Communication 5.1 Effective client communication 5.2 Identifying client communication styles 5.3 Speaking as a professional 5.4 Making clear client recommendations 5.5 Translating medicalese 5.6 Shared decision making 5.7 Posing client questions effectively (Open-ended inquiry) 5.8 Reflective Listening 5.9 Non-verbal communication 5.10 Empathy 5.11 Harnessing the power of negativity 5.12 Discussing pet-specific care 5.13 Discussing finances 5.14 Discussing behavior 5.15 Discussing diet and nutrition 5.16 Discussing oral health 5.17 Discussing pain management 5.18 Discussing anesthetic risk 5.19 Giving and receiving feedback 5.20 Delivering bad news 5.21 Dealing with an angry client 5.22 Discussing quality of life and end of life issues 5.23 Dealing with a grieving client 5.24 Dealing with a crisis Section 6 - Marketing Management 6.1 The Big Picture: Marketing, Advertising, Promotion and PR 6.2 Giving Clients what they want most 6.3 Better meeting the needs of existing clients (Internal Marketing) 6.4 Attracting new clients (External marketing) 6.5 Defining marketplace opportunities 6.6 Marketing Plan 6.7 Basic tools of marketing 6.8 Demographic Assessment 6.9 Client and Patient Segmentation 6.10 Target Marketing and Targeted Client Outreach 6.11 Push versus Pull Marketing 6.12 Practice Positioning 6.13 Branding 6.14 Emotional Branding 6.15 Practice Differentiation 6.16 Internal Team Marketing 6.17 Professional Promotion and Publicity 6.18 Client Education Tools 6.19 Paid Advertising 6.20 Personalized marketing 6.21 Client Focus Groups 6.22 Outbound Telephone calls 6.23 Measuring marketing performance 6.24 Dealing with the media Section 7 - Financial Management 7.1 Time Value of Money 7.2 Financial Statements 7.3 Measures of Liquidity, Solvency, and Profitability 7.4 Getting the most out of your accounting professional 7.5 Analyzing client transactions 7.6 Benchmarking 7.7 Data you should be reviewing regularly 7.8 Key Performance Indicators (KPIs) 7.9 Making valid comparisons between practices and services 7.10 Compensating Owners in Multi-Owner Practices 7.11 Understanding Practice Profitability 7.12 Pricing strategies (Markup versus Margin) 7.13 Breakeven Analysis 7.14 Activity-based costing and cost allocation 7.15 Internal Accounting Controls 7.16 Return on investment from Practice Ownership 7.17 Perquisites (Perks) of Practice Ownership 7.18 Forgotten costs of doing business in a veterinary hospital 7.19 Capitalization and Depreciation 7.20 Accounting closing processes 7.21 Tax planning 7.22 Employee Stock Ownership Plan (ESOP) 7.23 Buying a Practice 7.24 Buying into a practice, as a partner 7.25 Practice sales: Planning, Structure, and methods to minimize taxes 7.26 Planning for the sale of a Practice 7.27 Selling to a corporate entity Section 8 - Cash Management 8.1 Revenue streams in veterinary practice 8.2 Revenue Budgets and Forecasts 8.3 Increasing the top line in practice 8.4 Expenses in veterinary practice 8.5 Managing General and Administrative Expenses 8.6 Improving the bottom line (profit) in practice 8.7 Payroll Management 8.8 Ordering Inventory Economically 8.9 Accounts Receivable issues 8.10 Getting paid for services rendered 8.11 Pet Health Insurance 8.12 Payment (Wellness) Plans 8.13 Third-party Financing 8.14 Digital Wallets 8.15 Cryptocurrencies 8.16 Credit and Collections 8.17 Discounting 8.18 Practice Reinvestment 8.19 Borrowing Money 8.20 Buying versus Leasing 8.21 Controlling Cash flow - Budgeting 8.22 The EFT Payment Process 8.23 Value-add Tax (VAT) and Goods and Services Tax (GST) 8.24 Cash Control: Preventing Embezzlement Section 9 - Operations Management 9.1 Medical Records and patient documentation 9.2 Patient and Procedure Logs 9.3 Standards of Care and Care Pathways 9.4 Continuity of Care 9.5 Profit Centers 9.6 Value-added analysis 9.7 Continuous Quality Improvement 9.8 Digial Imaging Systems 9.9 Laboratory considerations 9.10 Medical Equipment and fixtures 9.11 Effective Inventory Management 9.12 Inventory Management - Nutritional Products 9.13 Medication Dispensing, Compounding, and Prescribing Practices 9.14 Medication Dispensing, Compounding, and Prescribing -Legal Considerations 9.15 Pharmacy management (as a profit center) 9.16 Retail Sales - The Art and the Science 9.17 Veterinary feed directives 9.18 Adding Emergency Services 9.19 Integration of hospice care into practice 9.20 Kennel Management(as a profit center) 9.21 Waste Management Section 10 - Information Technology (IT) 10.1 Information technology in Veterinary Medicine 10.2 Selecting Computer hardware 10.3 Selecting Computer Software 10.4 Selecting financial/Accounting Software 10.5 Cloud-based solutions 10.6 Keeping technology in perspective 10.7 Information Security: Backing up and archiving your system 10.8 Cybersecurity and Network Security 10.9 Blockchain 10.10 Paperless Practice 10.11 Electronic Communication - email and texting 10.12 Digital Marketing Strategies 10.13 Web Sites 10.14 Search Engine Optimization (SEO) 10.15 Paid online advertising 10.16 Social Media 10.17 Mobile Applications 10.18 Patient Portals 10.19 Protecting and defending your online reputation 10.20 Measuring performance of digital media campaigns 10.21 Technology: Redefining the Client Visit 10.22 Online retail - Making it work 10.23 Virtual team training 10.24 Internet Use Policy 10.25 Digital communication policies for staff Section 11 - Facility Management, Design and Construction 11.1 Contemplating practice ownership - Getting started 11.2 Building, buying or Leasing? 11.3 Asset Ownership (RE, building, equipment, etc.) 11.4 Financing Basics 11.5 Selecting a site 11.6 How large should a clinic be? 11.7 The construction process and working with architects 11.8 Zoning and Permitting 11.9 Managing Construction Costs 11.10 Practice renovations 11.11 Leasehold improvements 11.12 Designing with the Patient in mind 11.13 Client/Patient Flow 11.14 Integrating technology 11.15 Noise and odor control 11.16 Heating, Ventilation and Air Conditioning (HVAC) 11.17 Flooring 11.18 Sustainable Design for Veterinary Practices 11.19 Referral and Emergency Facilities 11.20 Pet boarding and luxury accommodations 11.21 Large Animal Facilities Section 12 - Practice Safety 12.1 Basics of Meeting Practice Safety Requirements 12.2 Practice Safety Needs 12.3 Client Safety 12.4 Animal-related injuries at the workplace 12.5 Security issues for hospital and staff 12.6 Developing and Implementing a Safety Plan 12.7 Hospital Safety Manual 12.8 Radiation Safety 12.9 Work-related accidents and Worker's Compensation 12.10 Emergency Preparedness for Veterinary Professionals 12.11 Emergency Plans 12.12 Controlled Substances 12.13 Adverse drug event reporting and pharmacovigilance 12.14 Suicide in the Veterinary Profession Section 13 - Legal Issues 13.1 Veterinary Practice Legal Needs and Dealing with Attorneys 13.2 Informed Consent 13.3 Malpractice 13.4 Unprofessional Conduct 13.5 Privacy Policy and Confidentiality 13.6 Identity Theft prevention programs (red flag rules) 13.7 Employment contracts 13.8 Partnership agreements 13.9 Buy/Sell Agreements 13.10 Employees versus Independent Contractors 13.11 Non-competition 13.12 Legal duty to refer 13.13 Extralabel drug use 13.14 Disability Law 13.15 Workplace Harassment 13.16 Fair Labor Standards 13.17 Employment legalities - Bias 13.18 Accommodating Employees with Disabilities 13.19 Ownership versus Guardianship 13.20 Pet Trusts and Wills 13.21 Animal Abandonment 13.22 Animal Cruelty Section 14 - Planning and Decision Making 14.1 Career Planning 14.2 Professional Development Plans 14.3 Resume + Cover letter (+ sample in appendix) 14.4 Curriculum vitae (+sample in appendix) 14.5 Strategic Planning and Implementation 14.6 Identifying and Solving Problems 14.7 Time Management 14.8 Keeping up with the pace of change 14.9 Mission and Vision Statements 14.10 Business Plans 14.11 Business Entity Structures 14.12 Fractional Practice Ownership 14.13 Determining a practice's worth 14.14 The Valuation Process 14.15 Practice Value Rules of Thumb 14.16 From associate to owner 14.17 Managers as practice owners 14.18 Risk Management Issues 14.19 Debt Management 14.20 Business contigency planning 14.21 Succession Planning 14.22 Gifting practice ownership 14.23 Retirement Planning 14.24 Your next career Section 15 - Appendices 15.1 Finding more information on practice management topics 15.2 Sample resume and cover letter 15.3 Curriculum vitae 15.4 Business Plan 15.5 Marketing Plan 15.6 Abbreviations 15.7 Glossary Index