Cancellation, Refund & Returns

 

 

Cancellations will be treated according to the consumer defence law since 1981.

Hereby is our cancellation, return and refund policy as long as it is not contradicting the law:

 

Order Cancellation Policy (Cancellation Fee)

 

When requesting to cancel an order:

 

Up to 7 days from your ordering date – no cancellation fee will be charged.

After 7 days from your ordering date – you will be charged 15% from the total price of your order.

After the items have arrived at the store and are ready for delivery – you will be charged 25%

from the total price of your order.

 

eBooks Refund And Returns Policy

 

We are not able to accept returns for eBooks purchase.

This is a condition of our agreement with eBook publishers.

Though, if there is an error on our part, or a flaw in the ebook you received,

please contact us and advise our customer service to sort it out.

 

Printed Books Refund And Returns Policy

 

When you have purchased a book from our in-stock collection, within 5 days from delivery you may return the item.

You can replace the item or receive a full refund (for details, please see below).

When you have purchased an item that was ordered especially for you,

within 5 days from delivery you may return the item.

You can replace the item or receive a refund, but we will deduct the international delivery costs from the refunded sum

(unless the return is a result of our own error, in which case we will refund the entire sum).

To receive a refund or replacement, please return the item unopened,

in its original product packaging, in perfect condition, unused, and resalable.

Probook reserves the right to refuse refund / replacement under special or unusual circumstances

(for example, the item has been damaged/is not in its original packaging,

or it was ordered from a non-commercial publisher, in which case it may not be returned).

For questions/clarifications - please contact our customer service.

 

How is the Refund Issued?

To receive a refund/replacement, please contact our customer service with the following details:

Your order or invoice number.

The item's number (ISBN) or title.

The reason for the return.

Whether you would like a refund or a replacement.

 

 

 

Your Payment Method

Our Refund Method

Refund Due Date

 

 

 

Credit card

Refund credited to the original credit card that was used to make the purchase

Within 3-5 business days