‏349.00 ₪

Mastering Skype for Business 2015

‏349.00 ₪
ISBN13
9781119225355
יצא לאור ב
New York
זמן אספקה
21 ימי עסקים
עמודים
912
פורמט
Paperback / softback
תאריך יציאה לאור
6 במאי 2016
Authoritative, hands-on guidance for Skype Business administrators Mastering Skype for Business 2015 gives administrators the comprehensive coverage they need to effectively utilize Skype for Business.
Authoritative, hands-on guidance for Skype Business administrators Mastering Skype for Business 2015 gives administrators the comprehensive coverage they need to effectively utilize Skype for Business. Fully up to date for the 2015 release, this guide walks you through industry best practices for planning, design, configuration, deployment, and management with clear instruction and plenty of hands-on exercises. Case studies illustrate the real-world benefits of Unified Communication, and provide expert experiences working with Skype for Business. From server roles, infrastructure, topology, and security to telephony, cloud deployment, and troubleshooting, this guide provides the answers you need and the insight that will make your job easier. Sample automation scripts help streamline your workflow, and full, detailed coverage helps you exploit every capability Skype for Business has to offer. Skype for Business enables more robust video conferencing, and integrates with Office, Exchange, and SharePoint for better on-premises and cloud operations. Organizations are turning to Skype for Business as a viable PBX replacement, and admins need to be up to speed and ready to go. This book provides the clear, explicit instructions you need to: * Design, configure, and manage IM, voice mail, PBX, and VoIP * Connect to Exchange and deploy Skype for Business in the cloud * Manage UC clients and devices, remote access, federation, and public IM * Automate management tasks, and implement cross-team backup-and-restore The 2015 version is the first Skype to take advantage of the Windows 10 'touch first' capabilities to provide fast, natural, hands-on control of communications, and users are eager to run VoIP, HD video conferencing, collaboration, instant messaging, and other UC features on their mobile devices. Mastering Skype for Business 2015 helps you get Skype for Business up and running quickly, with hands-on guidance and expert insight.
מידע נוסף
עמודים 912
פורמט Paperback / softback
ISBN10 1119225353
יצא לאור ב New York
תאריך יציאה לאור 6 במאי 2016
תוכן עניינים Introduction xxiii Part 1 Fundamentals 1 Chapter 1 What s in Skype for Business? 3 Understanding the Skype for Business Client 3 Connecting via the Skype for Business 2016 Client 4 Communicating via the Client 9 Collaborating via the Client 13 Understanding Skype for Business Server 2015 15 Managing Skype for Business Server 2015 16 Understanding the Voice Capabilities 29 Understanding the Unified Communications Managed API Capabilities 33 Unwrapping the SDK 33 The Bottom Line 34 Chapter 2 Standards and Protocols 37 Understanding SIP s Origins 37 Circuit-Switched Networks 37 Packet-Switched Networks 42 The Session Initiation Protocol in Depth 50 Using SIP 51 SIP Protocol Formatting 54 Providing Presence 57 Sending an Instant Message 57 Understanding Skype for Business Codecs and Standards 59 The Bottom Line 71 Chapter 3 Security 73 Securing External Access 74 Edge Security Components 74 Understanding Core Security 92 Media and Signaling Security 92 Authentication 93 Certificates 97 Providing Security Administratively 98 Client-Version Filtering 98 Message Hygiene 103 Configuring Antivirus Scanning 106 Disclaimers 107 PIN Policy 108 Federation and How to Control It 108 The Bottom Line 109 Chapter 4 Desktop Clients 111 User Clients 111 Skype for Business 111 Web App 121 Windows Store App 125 Skype for Business 2016 Basic 125 Client Configuration 126 Discovery and Connection 128 Persistent Chat Client 129 Creating a Chat Room 135 Conferencing Clients 138 Virtualized Clients140 Legacy Clients142 The Bottom Line143 Chapter 5 Mobile Devices 145 Mobile Client Capability 145 Managing Mobile Clients 154 Deploying and Configuring Mobility on Skype for Business Server 2015 156 Configuring for Mobile Access 156 Confirming the Mobility Service 158 How Does Mobility Work? 158 How Does Presence Work? 160 The Bottom Line 162 Chapter 6 Devices 163 USB Devices 163 Headsets 165 Handsets 168 Personal Speakerphones 169 IP Desk Phones 170 Phone Edition 170 3PIP 185 Better Together over Ethernet 193 Meeting Room Devices 193 Video Endpoints 195 Integrating with Hardware Video Conferencing Platforms 196 Configuring Lync and HDX Integration197 The Bottom Line199 Part 2 Getting Skype for Business Up and Running g 201 Chapter 7 Planning Your Deployment 203 Capturing the Requirements 203 Understanding What Is Wanted204 Understanding What Is Currently in Place 205 Understanding the Basics 205 Using the Capacity Planning Toolset 207 Defining a Topology with the Planning Tool 208 The Stress and Performance Tool 221 Bandwidth Calculator 230 Installation Prerequisites 232 Recommended Hardware 232 Software Prerequisites 233 Disaster Recovery 236 The Bottom Line238 Chapter 8 Installation 239 Getting Up and Running with Skype for Business 240 Preparing Active Directory 240 Topology Builder 246 Configuring Windows Server 2012 252 Installing the Standard Edition Server 258 Completing Post-deployment Tasks 266 Basic Administrative Permissions 266 Testing the Installation 267 Kerberos Authentication Confi guration 269 Configuring External Access 271 Installing the Director 272 Installing the Edge Server 276 Executing Enterprise Deployments 282 Working in Large Active Directories 282 Delegating Setup Permissions 284 Installing Enterprise Pools 284 Installing Persistent Chat 287 Considerations for Branches 288 Automating Installation Using PowerShell 289 The Bottom Line289 Chapter 9 Migration and Upgrades 291 Understanding Migration 291 Coexistence 292 Considering Client Pain Points 293 Policies 293 The Client Experience 294 Migrating to Skype for Business 297 Deploying the First Skype for Business Pool 298 Upgrading to Skype for Business 299 Third-Party Applications 305 Client Rollout 305 The Bottom Line 305 Chapter 10 Online and Hybrid 307 Putting Skype for Business Online in Context 307 Understanding Hybrid Voice and Cloud PBX 308 Hybrid Voice 308 Cloud PBX 310 Voice Mail 311 Configuring for Office 365 311 Configuring Skype for Business Online for Hybrid 312 Confi guration for Hybrid 313 Sign-in/Registration Process 319 Call Flow Scenarios 321 E9-1-1 and Media Bypass 327 Conferencing 328 Implementing Cloud PBX 329 Cloud PSTN Calling 330 On-Premise PSTN Calling 330 Migrating to Hosted Voicemail 331 Configuring Office 365 Dial Plans 331 Configuring On-Premise Skype for Business 334 The Bottom Line 335 Part 3 Administration 337 Chapter 11 Role-Based Access Control 339 Introducing RBAC 339 Roles and Scopes 340 Skype for Business Roles and PowerShell 341 Understanding the Standard Roles 346 CSAdministrator 348 CSUserAdministrator 349 CSServerAdministrator 349 CSViewOnlyAdministrator 349 CSArchivingAdministrator 350 CSHelpDesk 350 CSVoiceAdministrator 350 CSResponseGroupAdministrator 351 CSResponseGroupManager 351 CSLocationAdministrator 351 CsPersistentChatAdministrator 351 Creating New Roles 352 Planning Combinations 352 Creating the Role 356 Manipulating Roles 359 Assigning and Removing Roles 359 Deleting Roles 359 Filtering Specific Roles 360 Adding and Removing Cmdlets or Scripts from Roles 360 Reporting on Roles 362 The Bottom Line 364 Chapter 12 User Administration 367 User Configuration Basics 367 Enabling and Disabling 374 Making Changes to Users 377 Understanding Skype for Business Policies 381 In-Band Provisioning 381 Understanding Where Policies Apply 382 What About Group Policy? 383 Manipulating Policies 385 Viewing Policies 385 Creating and Assigning Policies 389 Editing Existing Policies 394 Removing or Resetting Policies 395 Choosing the Right Policy for the Job 397 ClientPolicy 400 ClientVersionPolicy 401 ClientVersionConfiguration 401 PrivacyConfiguration401 PresencePolicy402 CsCallViaWorkPolicy 402 CsThirdPartyVideoSystemPolicy 402 UserServicesConfiguration 402 The Bottom Line 403 Chapter 13 Archiving and Monitoring 405 Deploying the Architecture 405 Prerequisites 406 Installation 406 Database Support, Architecture, and Capacity 407 High Availability 407 Configuring Policies 408 Deploying the Reporting Pack 411 Interpreting the Monitoring Server Reports 414 Understanding Voice Quality 415 MOS Values by Codec 416 Viewing the Reports417 System Usage Reports 419 Monitoring Service with the Management Pack 432 Deploying Synthetic Transactions with SCOM 438 Using Statistics Manager 443 The Bottom Line 448 Chapter 14 Planning for Adoption 449 Understanding the Power of UC 449 The Promise 450 The Pitfalls 450 Introducing Skype for Business to Your Business 451 Piloting Skype for Business 452 Training Your Users 454 The Bottom Line 459 Chapter 15 Troubleshooting 461 Covering the Basics 461 Confirming a Network Connection 462 Confirming Secure Connectivity 465 Checking for Audio/Video Peer-to-Peer Connectivity 465 Using Logging to Identify Problems 472 Using Centralized Logging 473 Making Logging Easier 476 Using Snooper.exe 476 Diagnostic Message Text 480 Advanced Troubleshooting Methods 480 Investigating Web Components 480 Performance Counters 481 Synthetic Transactions 483 Monitoring Reports 485 Client Side 486 The Bottom Line 487 Part 4 Voice 489 Chapter 16 Getting Started with Voice 491 The Backstory 491 Understanding the Voice Capabilities 492 Private Line 495 Malicious Call Trace 497 Media Bypass 499 Understanding the Voice Architecture 500 Understanding Mediation Servers 502 High Availability and Resiliency for Voice 503 Configuring Enterprise Voice 513 Configuring the Client Enterprise Voice Options 514 Configuring the Server Enterprise Voice Options 523 The Bottom Line 525 Chapter 17 Call Admission Control 527 Understanding Call Admission Control 527 How Call Admission Control Works 529 Where Call Admission Control Works 532 Underlying Network Requirements 534 Designing for Call Admission Control 541 Configuring Call Admission Control 549 Configuring the Global Setting 550 Defining the Policy Profile Settings 551 Defining Regions 552 Defining Sites 554 Defining Subnets 557 Defining Region Links 558 Assigning Region Routes 560 Assigning Policies 561 Identifying Calls on a Network 563 Reporting on Call Admission Control 564 The Bottom Line 564 Chapter 18 E9-1-1 and Location Information Services 567 Understanding E9-1-1 567 Current Legislation 570 Configuring E9-1-1 570 Configuring PSTN Usage 571 Configuring Location Policies 571 Defining the SIP Trunk 575 Configuring the Voice Route 575 Configuring Location Information 576 Configuring the Location Database 576 Using Secondary Location Databases 581 Retrieving the Location Data by a Client 581 Roaming Users 583 Placing a Call 584 Testing an E9-1-1 Call 585 The Bottom Line586 Part 5 Other Dependent Infrastructure 587 Chapter 19 Extended Voice Functionality 589 Setting Up Dial-in Conferencing 589 Understanding Dial-in Conferencing 590 Configuring Dial-in Conferencing Features 592 Implementing Dial-in Conferencing 601 Using Dial-in Conferencing 603 Defining Response Groups607 Understanding Response Groups 607 Implementing Response Groups 616 Using Response Groups620 Understanding Call Park 622 Setting Call Park Options 623 Implementing Call Park627 Using Call Park 628 Configuring Unassigned Numbers 631 Using Unassigned Numbers 631 Implementing Unassigned Numbers 635 The Bottom Line 637 Chapter 20 SQL Server 639 Versions of SQL Server 639 Installing SQL Server Express 641 Installing a SQL Server Stand-Alone or Clustered Server 643 Installing a Mirrored SQL Server Pair 646 Installing AlwaysOn Availability Groups 655 Migrating SQL Server Databases to AlwaysOn Availability Groups 664 Updating SQL Server Databases 666 SQL Server Databases and Permissions 667 The Bottom Line 670 Chapter 21 Reverse Proxies, Load Balancers, and Gateways 673 Configuring Load Balancers 673 Load Balancing the Front End and Director Pools 674 Load Balancing Offi ce Web Apps Server Farms 679 Load Balancing Edge 681 Configure a Load Balancer for the Web Conferencing Edge Interface 683 Configure a Load Balancer for the A/V Edge Interface 683 Configure a Load Balancer for the Internal Edge Interfaces 684 Implementing Reverse Proxies 684 Configure a Reverse Proxy/Load Balancer for External Web Services 686 Understanding Gateways 688 Public Switched Telephone Network 689 Internet Telephony Service Provider 690 Private Branch Exchange 692 Achieving Connectivity 693 SIP address and ISDN Gateways 694 Integrating with Your PBX 698 Integration Options 699 The Bottom Line 703 Chapter 22 Exchange, SharePoint, and Office Web Application Server 705 Integrating Skype for Business with Exchange 705 Configuring Exchange Integration Prerequisites 707 The Voice Mail Platform for Skype for Business 715 Free/Busy, and Other Integration 730 Outlook Web App Integration 731 Understanding and Configuring the Unified Contact Store 738 Integrating into Exchange for Compliance Archiving 741 Using High-Resolution Photos in Skype for Business 746 Integrating Skype for Business with SharePoint 749 IM and Presence Within Sites 749 Skill Search 750 Photos 754 Converting Recorded Meetings into SharePoint Asset Libraries 756 Business Process Communication Workflows 757 Integrating Skype for Business Server with Office Web Application Server 758 The Bottom Line 761 Chapter 23 Skype for Business 2015 Development 763 Understanding Development Options 763 Unified Communications Managed API 5.0 764 Software Defined Networking 765 Microsoft SIP Processing Language 767 Skype for Business 2015 API 770 Unified Communications Web 2.0 771 Configuring the Infrastructure 772 Configure a Trusted Application Server/Pool 773 Configure a Trusted Application 774 Configure a Trusted Application Endpoint 774 The Bottom Line775 Appendices 777 Appendix A The Bottom Line 779 Appendix B Introduction to PowerShell, the Skype for Business Management Shell, and Regular Expressions 809 Appendix C Using Persistent Chat Effectively 851 Index 865
זמן אספקה 21 ימי עסקים