We certainly hope you will be completely satisfied with your purchase. However, in case that for some reason you are dissatisfied, hereby is our cancellation, return and refund policy:

When requesting to cancel an order:

Up to 7 days from your ordering date – no cancellation fee will be charged.

After 7 days from your ordering date – you will be charged 15% from the total price of your order.

After the items have arrived at the store and are ready for delivery – you will be charged 25% from the total price of your order.

We are not able to accept returns for eBooks purchase. This is a condition of our agreement with eBook publishers. If there is an error on our part, or a flaw in the ebook you received, please contact us and advise them. They'll sort it out.

When you have purchased a book from our in-stock collection, within 5 days from delivery you may return the item. You can replace the item or receive a full refund (for details, please see below).

When you have purchased an item that was ordered especially for you, within 5 days from delivery you may return the item. You can replace the item or receive a refund, but we will deduct the international delivery costs from the refunded sum (unless the return is a result of our own error, in which case we will refund the entire sum).

To receive a refund or replacement, please return the item unopened, in its original product packaging, in perfect condition, unused, and resalable.

Probook reserves the right to refuse refund / replacement under special or unusual circumstances (for example, the item has been damaged/is not in its original packaging, or it was ordered from a non-commercial publisher, in which case it may not be returned).

For questions/clarifications - please contact our customer service.

To receive a refund/replacement, please contact our customer service with the following details:

* Your order or invoice number.

* The item's number (ISBN) or title.

* The reason for the return.

* Whether you would like a refund or a replacement.